Level 2 Ticket Terms and Conditions

While at COVID-19 alert level 2, we are operating booking systems over weekends. Bookings are mandatory, and ensure we adhere to government guidelines and capacity levels.

  • All visitors over weekend days at alert level 2 must purchase a ticket via our dedicated online booking system. If you have a general entry ticket NOT purchased through our online booking system, these are valid for 12 months. Please hold onto it for your next visit.
  • Tickets are valid for the date and time shown on the ticket ONLY.
  • Access to other services at Hanmer Springs Thermal Pools & Spa is not included.
  • Not valid with any other promotional offer of Hanmer Springs Thermal Pools & Spa.
  • Bookings cancelled up to 24 hours prior to the start of the booking will be granted a full refund.
  • Bookings cancelled within 24 hours of the booking will not be granted a refund. This includes part-cancellations; for example if a booking is reduced in size.
  • Discounts or refunds will not be applied after the transactions have been processed.
  • General Rules also apply.

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