Trade & Media
We have developed this particular section of our website to support trade and media who are looking for images, information, backgrounders etc. about the Hanmer Springs Thermal Pools & Spa or the Hanmer Springs village. Looking for images? Use our portal below.
The Hanmer Springs Thermal Pools & Spa has proved to be one of New Zealand's top tourist destinations and a not-to-be-missed experience. We welcome in excess of 500,000 visitors a year to the complex.
Trade Terms and Conditions
- Operators must complete a contract with Hanmer Springs Thermal Pools & Spa to receive wholesale rates.
- Hanmer Springs Thermal Pools & Spa entry tickets to be booked through our reservations team, 48 hours prior to customers visit, or via API link.
- Reservations are essential for all Spa services.
- Cancellations – bookings must be cancelled before 24 hours of the confirmed booking. If not cancelled before 24 hours full payment will be required.
- Drivers and Tour Leaders are FOC for Single Entry.
- Hanmer Springs Thermal Pools & Spa is open daily (except Christmas Day)
- Please note Summer hours are 10am - 9pm and winter hours are 10am – 7pm. Outside these hours we can welcome exclusive group bookings.
- Hanmer Springs Thermal Pools & Spa does not provide refunds in the event of adverse weather or power cuts where the complex may be temporarily closed for safety reasons.
- For trade rates and contract please email morgan@hanmersprings.co.nz
- Can’t find what you need or have a media request? Please email us at shane@hanmersprings.co.nz
Industry Discount
Industry Discount
Hanmer Springs Thermal Pools & Spa offers industry discount to employees of other tourism organisations.
The purpose of this discount is to enable other tourism employees to experience our pools and to be able to talk to tourists about their experience.
Provision of the discount is dependent on criteria – it is not open to all employees. Generally speaking, the closer the person lives to Hanmer Springs and the more customer-orientated their role is, the more likely they are to receive the discount.
In most cases, the discount will be free of charge entry to our pools (not including towel or locker hire).
To apply for the discount, please provide your details in the form below.
Please note that if your application is submitted within 7 days of your visit to Hanmer Springs, we may not be able to consider your application in time.
Industry Request Form
Tourism Export Council of New Zealand Tourism Trade Checklist
Hanmer Springs Thermal Pools & Spa proudly holds a Tourism Trade Checklist Badge, as well as the World Travel & Tourism Council Safe Travel Stamp.
The Tourism Trade Checklist Badge identifies our business as part of New Zealand's trusted Tourism Trade Checklist and represents business trade compliance within the tourism industry.
