We have created a range of wonderful packages to be enjoyed by everyone. Our range of packages offer everything from a day of fun for the whole family to a luxurious pamper experience for you and your loved ones.
If you know the package you would like to buy and the dates you want to come, please call us on 0800 442 663. If you would like more information regarding any of our packages, please fill in the contact form below someone will be in touch.
These package holidays are also available to purchase as a gift voucher, please use the link the below and then select Package Gift Vouchers.
Family Packages
Couples & Group Packages
These package holidays are also available to purchase as a gift voucher, please use the link the below and then select Package Gift Vouchers.
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Package Terms and Conditions as at November 2024
Packages Terms and Conditions
- Cancellations up to 48 hours prior to check in will be given a full refund. Cancellations within the 48 hours prior to check in will incur the full payment.
- Gift Vouchers cannot be refunded once booked, instead a new date needs to be given at time of cancellation of the Package and before the gift vouchers expiry date.
- Guests must be over 18 years of age or accompanied by a parent or guardian to book this package.
- If there are any outstanding charges after your departure e.g. damage, excessive cleaning or minibar etc, these will be charged to the credit card used as security.
- From the point of booking a Package through Hanmer Springs Information Centre & Giftshop we act solely as an intermediary between you and the operator/supplier, supplying the relevant details of your package via confirmation email.
- Hanmer Springs Information Centre & Giftshop is not responsible for complaints made against an operator/supplier within a Package or liable for any refund claim made by a customer as a result of that complaint.
- Any complaints need to be sent to us in writing which we will then be sent through to the operator/supplier asking for their response. At this stage the operator/supplier may answer the customer direct or choose to have Hanmer Springs Information Centre & Giftshop liaise with the customer to work out a resolution that suits both parties. If the complaint is justified, we aim to have the operator/supplier acknowledge they have a responsibility to address not only the individual situation, but to change systems to ensure the same situation does not reoccur.
- Bookings are subject to availability: therefore, it is advisable to make a reservation in good time to avoid disappointment.