Accessibility to our complex
Here at Hanmer Springs Thermal Pools and Spa, we take accessibility seriously and want to make your experience here as easy and enjoyable as possible.
The Thermal Pools & Spa are located in Hanmer Springs township. Accessible parking is directly out the front of reception. Electric vehicle charging is available at the Jacks Pass Road administration car park.
You do not need to book to access our outdoor thermal pools. You can either pre-purchase entry tickets online or pay at the entry counter.
If you want to access our Private Pools, Steam Rooms, Saunas or The Spa, you will need to book. This can be done online or by calling 0800 4 HANMER.
Here at Hanmer Springs Thermal Pools and Spa, we take accessibility seriously and want to make your experience here as easy and enjoyable as possible. If you or someone you care for faces any accessibility challenges and need to avoid queues, please complete our accessibility form. This will enable us to tailor our assistance and ensure your journey to the thermal pools is as seamless as can be.
At the reception, we have tear off maps that you can use while you are at the complex, we also have a large map printed on a board as you walk inside our complex. Alternatively, we have a map that you can view or download below to get an idea of the layout of our complex.
Accessible Changing Rooms & Toilet Facilities
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Changing Rooms
- We have 3 accessible change rooms (1x Change room by the Family Activity Pool that has a shower, toilet and fold away seat in the shower as pictured below)
- Then there are 3 accessible cubicles by the Hexagon Pools;
- Cubicle 1 has: a bed, shower and toilet.
- Cubicle 2 has: a shower and toilet.
- Cubicle 3 has: a toilet.
- If more space is needed in the changing rooms, please speak to one of our lifeguard members.
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Toilet Access
Accessible toilet facilities are available throughout the complex and are marked on the complex map with the key below. If a toilet can not found, please see any member of staff who will point you in the right direction.
Accessibility Form
If you or someone you care for faces any accessibility challenges and you're coming to visit Hanmer Springs Thermal Pools and Spa, we have a form you can complete below. This will enable us to tailor our assistance and ensure your journey to the thermal pools is as seamless as can be.
Accessibility FormAccessible Pools
Four of our pools have beach access ramps which are marked on our map with this key. These pools are:
- Top Cascade Pool
- Family Activity Pool
- Freshwater Lap Pool
- Rainbow Pool
- We have 3 x wet wheelchairs available to use. If you need to use one, please ask at reception when you arrive and they will provide you with one if they are available.
- If you want to, you are able to use your own wet wheelchair in our complex.
There are portable hoists that can be used in 2 locations. These are marked on the complex map with the key above and listed below:
- Hexagonal Pools
- Top Rock Pool
- We do have belts and noodles that can be used to aid floatation. Please ask at reception or the closest life guard and they will get them for you.
Other Useful Information
Assistance Dogs:
- There are grassed areas and garden facilities available throughout the complex. Water bowls can be provided from the Lifeguards and filled at any water station on the complex.
Difficulty accessing visual and audible information:
- For visitors who have difficulty hearing, we have a range of visual aids including maps of the complex and written information.
- For visitors who have visual impairment, our friendly staff will be more than happy to answer questions and provide assistance.
Distances:
- We have wheelchairs available for transporting patients who are unable to get to the changing rooms. From the reception to the changing rooms is 45m, with pools as close as 10m and as far away as 135m.
Hapai Card Holders and Making Trax
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Hapai Card Holders
The Hapai Access Card is aimed at improving accessibility for people with a disability by working with businesses to remove, or reduce barriers.
Notes for Cardholders
We offer discounted entry rates to Hāpai Access Card Holders as below;- Adult (16 years and over) $22.00 (usually $40.00)
- Child (5-15 years) $12.00 (usually $23.00)
- Child under 5 years FREE Caregiver as required (as per Hāpai Access Card) FREE"
Essential Companions:
For those requiring a support person or person(s) on their Hapai card, we will offer a free entry for your caregiver (s). - If you don't have a Hapai card but want to know more, you can read more and sign up for one on the Hapai Access card website.
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Making Trax
Hanmer Springs Thermal Pools & Spa is proud to be a member of the Making Trax foundation. The Making Trax Foundation believes that everybody on this earth has different abilities physical, emotional & intellectual. Diversity is what all human beings have in common. Through exposing possibilities through Adventure we open minds to ALL. Abilities Shine in Challenging Environments.
Adventure is the therapy we all need, exercise for the mind and body. It's not only awesome fun it's a school of endless opportunities. Our passion started a movement right here in Aotearoa, the Inclusive Tourism Movement. Realizing the demand for our work has reaffirmed our new vision, purpose and commitment.
View the details for our facility on the Making Trax Foundation website.
We look forward to seeing you here!
We hope this page was helpful and provided you with the information you needed. Please don't hesitate to contact us on Freephone: 0800 442 663 or Email: info@hanmersprings.co.nz
