Gift Vouchers

Terms of trade

Gift Vouchers Terms of Trade

• Gift Vouchers are dollar value vouchers good for exchange for products and services provided by Hanmer Springs Thermal Pools & Spa or Open Dated Travel Packages, such as Pamper Packages that have not been booked and do not have confirmed reservations.
• Gift Vouchers cannot be exchanged for cash and are not refundable.
• Gift Vouchers are valid for 12 months from the date of purchase.
• Open Dated Travel Packages must be redeemed before the voucher expiry date. Actual booking can be beyond the expiry date, but reservation must be made before the expiry date.
• Vouchers are valid only to the date shown on the vouchers. Extensions may be given on Gift Vouchers and Open Dated Travel Packages expiry dates due to genuine or unforeseen circumstances only. This is at the discretion of Hanmer Springs Thermal Pools & Spa. If an extension is given, the purchaser will be required to pay any increase in voucher price or package costs arising from the extension.
• Open Dated Travel Packages require reservations to be made prior to travel and amendments can be made up to 48 hours prior to scheduled arrival.

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