Terms of Trade

Covid-19 Level 2

As we are now in Government Level 2 restrictions, we are required to limit our capacity. We are expecting to be busy over weekends and have put a booking system in place for some dates were we see we may reach the quota allowed.

The average time spent in our pools is between 2-3 hours. Knowing this we have set up 3 booking times to allow for as many people as possible under the guidelines set, to enjoy the thermal pools.

Bookings are essential over these days. Entry must be purchased online and is only valid for the date & time stated. Pre- purchased entry tickets will not be accepted over the booking system dates as we need to manage the capacity throughout the complex.

This is on a first in first served basis and we do apologise if you do miss out on your desired time. We are looking forward to being able to welcome more people as soon as restrictions are eased.

PoolsPlus customers can use their discount code as per usual - just put the code into the 'promo box' at check out.

We are not able to offer the 50% resident and ratepayer discounts where we are operating a booking system, or honour any complimentary passes that might be in circulation, unless we do not sell out in a timeslot.

If you have purchased pizza with your entry ticket this is available to eat in (within the timeframe) or takeaway. See the Tea Kiosk to book your Pizza in.

Cancellations are required 24 hours prior to time booked to be fully refunded.

General rules below do also apply.

We look forward to seeing you soon!


Stay HOme Keep 2 metres distance Wash Hands



Pool rules for customers/pool users

General Rules

• We are a Smoke and Vape Free venue.
• Being a pools complex we ask you to leave glass & alcohol at home but feel free to bring a picnic.
• We have a café on site that sells beer, wine & cider etc.
• We allow what you feel comfortable bathing in. Ideally a swimsuit is best but if you like to cover up then please wear leggings and a fitting t-shirt. Street wear (i.e. cut-off jeans,
long t-shirts etc.) are not to be worn in the pool for safety reasons.
• Water bottles are allowed whilst in the pools however please leave all food and beverages to the allocated dining areas.
• Aqua therapy is for adults 16 years and older.
• We would love you to take photos and share your memories at the pools. However please keep cameras (including cell-phones) used for recording pictures out of the changing rooms.
• We all love diving! Just make sure its in deep end of the main lap pool.
• Enter all pools via the designated steps, beach access and handrail entry / exit points.

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Mini Group Pass & Pizza

SuperSale | SuperSale Plus

Terms & Conditions:
• Must purchase online & show voucher upon Thermal pools entry.
• Includes entry to 22 outdoor Thermal pools, children’s areas & 4 aquatic slides.
• Riders on Conical Thrill ride must ride two to a raft.
• To ride the waterslides you must be a minimum of 1.2m tall. This is for safety reasons.
• Voucher is valid for up to two adults & up to three children to Hanmer Springs Thermal Pools. Under 5's are FREE.
• Voucher is valid for entry from Tuesday 3rd December until Sunday 9th February (includes Waitangi day).
• No extensions will be given.
• No compensation will be payable if the purchaser is unable to use this voucher.
• Not valid with any other promotional offer of Hanmer Springs Thermal Pools & Spa.
• We are closed Christmas day. We also close at 7pm Christmas Eve.
• Please note that validity is for the dates stated only.
• Multiple passes can be purchased & gifted.
• Exclusive to PoolsPlus membership only. PoolsPlus rules apply.

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PoolsPlus Loyalty

• Members can now book and register online! Check your inbox for the PROMO CODE monthly.
• Membership means discounted entry every time you visit.
• Membership means a discount on treatments at The Spa in Hanmer Springs.
• Members must be regular visitors and New Zealand Residents. Proof of residency may be required.
• Membership on a single PoolsPlus Card is available to two adults and their dependent children aged 15 years and under.
• On your first entry to Hanmer Springs Thermal Pools as a PoolsPlus member, you and your nominated card members will be required to have your photos taken for future identification.
• You do not require your card to receive discounted entry to the Thermal Pools.
You need to have the card number, or your phone number, or email address, or name to receive discounts.
• Only those registered to the file/card can receive discounted entry to the Thermal Pools.
• Discounted entry is on selected products only.
• You will receive Special Exclusive Offers by email from time to time.
• As our communication of Pools Plus offers will solely be via email, you must remain subscribed to the PoolsPlus database to be eligible for exclusive discounts, rewards and offers.

Hanmer Springs Thermal Pools Kids Pool Family Fun Splashing

Pool Alone Policy | School / Group Supervision Policy

Supervision of Children

Children under the age of 8 must be actively supervised by a responsible caregiver aged 16 years or over.
Children under 5 years of age must be within arm’s reach of a caregiver aged 16 years or over.

The following steps will be followed in the event of a child being left alone / inadequately supervised:
• The child will be removed from the water until their parent/caregiver is located, or if needed phoned if they are not at the facility.
• The child will be handed over to the person nominated by the Team Leader until parent/caregiver is located.
• If parents/caregivers cannot be contacted and a reasonable amount of time has passed the Police should be contacted by the Team Leader.
• In all circumstances, the child will stay out of water until supervision is located.
• Upon contacting the parents/caregivers, they are to be verbally advised of the 'Pool Alone Policy' and the requirement upon them as caregiver.

School / Group Supervision Policy:
Schools and groups that visit the facility have a specific supervision policy they need to plan for and adhere to. This policy is given to each group that book prior to their arrival. For groups that arrive without booking, a copy of the policy will still be given to them and their responsibilities explained. They will also be asked to call ahead and book next time. All school groups attending the facility before entering the pools will attend a school group safety talk from a Lifeguard.

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Hanmer Springs Thermal Pools Spa Couple Pamper

Gift Vouchers

• Gift Vouchers are dollar value vouchers good for exchange for products and services provided by Hanmer Springs Thermal Pools & Spa or Open Dated Travel Packages, such as Pamper Packages that have not been booked and do not have confirmed reservations.
• Gift Vouchers cannot be exchanged for cash and are not refundable.
• Gift Vouchers are valid for 12 months from the date of purchase.
• Open Dated Travel Packages must be redeemed before the voucher expiry date. Actual booking can be beyond the expiry date, but reservation must be made before the expiry date.
• Vouchers are valid only to the date shown on the vouchers. Extensions may be given on Gift Vouchers and Open Dated Travel Packages expiry dates due to genuine or unforeseen circumstances only. This is at the discretion of Hanmer Springs Thermal Pools & Spa. If an extension is given, the purchaser will be required to pay any increase in voucher price or package costs arising from the extension.
• Open Dated Travel Packages require reservations to be made prior to travel and amendments can be made up to 48 hours prior to scheduled arrival.

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Annual Swim Pass

Terms and Conditions
• Annual Swim Pass is for the use of the family or person named on the card only and is non-transferable.
• A family consists of two adults and up to four dependent children 5 -15 years and under, living at the same address. Under 5's are FREE.
• For the card to be valid a current photograph of the individual family members or person named on the card will be taken and stored digitally by Hanmer Springs Thermal Pools & Spa.
• By providing us with your email you are agreeing to allow Hanmer Springs Thermal Pools & Spa to send you special offers and updates from time to time.
• Misuse of the Annual Swim Pass will result in card being revoked.
• Annual Swim Pass is valid from the 1st of January 2020 until the 31st of December 2020 for unlimited access.
• Annual Swim Pass includes use of the outdoor complex including slides.
• Annual Swim pass does not include steam/sauna rooms or private pools.

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Contact Us

Hanmer Springs Thermal Pools & Spa
42 Amuri Ave
Hanmer Springs
New Zealand

Email: info@hanmersprings.co.nz
Phone: +64 3 315 0000
Freephone: 0800 442 663

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