Terms of Trade


Pool rules for customers/pool users

General Rules

• We are a Smoke and Vape Free venue.
• Being a pools complex we ask you to leave glass & alcohol at home but feel free to bring a picnic.
• We have a café on site that sells beer, wine & cider etc., to be consumed in the licenced area only.
• We allow what you feel comfortable bathing in. Ideally a swimsuit is best but if you like to cover up then please wear leggings and a fitting t-shirt. Street wear (i.e. cut-off jeans,
long t-shirts etc.) are not to be worn in the pool for safety reasons.
• Water bottles are allowed whilst in the pools however please leave all food and beverages to the allocated dining areas.
• Aqua therapy is for adults 16 years and older.
• We would love you to take photos and share your memories at the pools. However please keep cameras (including cell-phones) used for recording pictures out of the changing rooms.
• We all love diving! Just make sure its' in the deep end of the main lap pool.
• Enter all pools via the designated steps, beach access and handrail entry / exit points.

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PoolsPlus Loyalty

• Members can now book and register online! Check your inbox for the PROMO CODE monthly.
• Membership means discounted entry every time you visit.
• Membership means a discount on treatments at The Spa in Hanmer Springs.
• Members must be regular visitors and New Zealand Residents. Proof of residency may be required.
• Membership on a single PoolsPlus Card is available to two adults and their dependent children aged 15 years and under.
• On your first entry to Hanmer Springs Thermal Pools as a PoolsPlus member, you and your nominated card members will be required to have your photos taken for future identification.
• You do not require your card to receive discounted entry to the Thermal Pools.
You need to have the card number, or your phone number, or email address, or name to receive discounts.
• Only those registered to the file/card can receive discounted entry to the Thermal Pools.
• Discounted entry is on selected products only.
• You will receive Special Exclusive Offers by email from time to time.
• As our communication of Pools Plus offers will solely be via email, you must remain subscribed to the PoolsPlus database to be eligible for exclusive discounts, rewards and offers.

Hanmer Springs Thermal Pools Kids Pool Family Fun Splashing

Pool Alone Policy | School / Group Supervision Policy

Supervision of Children

Children under the age of 8 must be actively supervised by a responsible caregiver aged 16 years or over.
Children under 5 years of age must be within arm’s reach of a caregiver aged 16 years or over.

The following steps will be followed in the event of a child being left alone / inadequately supervised:
• The child will be removed from the water until their parent/caregiver is located, or if needed phoned if they are not at the facility.
• The child will be handed over to the person nominated by the Team Leader until parent/caregiver is located.
• If parents/caregivers cannot be contacted and a reasonable amount of time has passed the Police should be contacted by the Team Leader.
• In all circumstances, the child will stay out of water until supervision is located.
• Upon contacting the parents/caregivers, they are to be verbally advised of the 'Pool Alone Policy' and the requirement upon them as caregiver.

School / Group Supervision Policy:
Schools and groups that visit the facility have a specific supervision policy they need to plan for and adhere to. This policy is given to each group that book prior to their arrival. For groups that arrive without booking, a copy of the policy will still be given to them and their responsibilities explained. They will also be asked to call ahead and book next time. All school groups attending the facility before entering the pools will attend a school group safety talk from a Lifeguard.

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Hanmer Springs Thermal Pools Spa Couple Pamper

Gift Vouchers

• Gift Vouchers are dollar value vouchers good for exchange for products and services provided by Hanmer Springs Thermal Pools & Spa or Open Dated Travel Packages, such as Pamper Packages that have not been booked and do not have confirmed reservations.
• Gift Vouchers cannot be exchanged for cash and are not refundable.
• Gift Vouchers are valid for 12 months from the date of purchase.
• Open Dated Travel Packages must be redeemed before the voucher expiry date. Actual booking can be beyond the expiry date, but reservation must be made before the expiry date.
• Vouchers are valid only to the date shown on the vouchers. Extensions may be given on Gift Vouchers and Open Dated Travel Packages expiry dates due to genuine or unforeseen circumstances only. This is at the discretion of Hanmer Springs Thermal Pools & Spa. If an extension is given, the purchaser will be required to pay any increase in voucher price or package costs arising from the extension.
• Open Dated Travel Packages require reservations to be made prior to travel and amendments can be made up to 48 hours prior to scheduled arrival.

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Annual Swim Pass

Terms and Conditions
• Annual Swim Pass is valid 12 months from date of purchase.
• Annual Swim Pass is for the use of the family or person named on the card only and is non-transferable.
• A family consists of two adults and up to four dependent children 5 -15 years and under, living at the same address. Under 5's are FREE.
• For the card to be valid a current photograph of the individual family members or person named on the card will be taken and stored digitally by Hanmer Springs Thermal Pools & Spa.
• By providing us with your email you are agreeing to allow Hanmer Springs Thermal Pools & Spa to send you special offers and updates from time to time.
• Misuse of the Annual Swim Pass will result in card being revoked.
• Annual Swim Pass includes use of the outdoor complex including slides.
• Annual Swim pass does not include steam/sauna rooms or private pools.

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Contact Us

Hanmer Springs Thermal Pools & Spa
42 Amuri Ave
Hanmer Springs
New Zealand

Email: info@hanmersprings.co.nz
Phone: +64 3 315 0000
Freephone: 0800 442 663

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