Terms of Trade


Pool rules for customers/pool users

General Rules

• No smoking on the premises.
• No bombing head first, backflips or somersaults.
• No spitting.
• No glass objects are permitted around the pools.
• No swearing or abusive behavior.
• No running.
• No pushing.
• No throwing kick boards or other pieces of equipment.
• No street wear (i.e. cut-off jeans, long t-shirts etc.) to be worn in the pool.
• No activities that could disrupt other pool users.
• No consumption of foodstuffs in the pool.
• No disrupting other patrons in the Aqua therapy / pools.
• Only water is allowed to be drunk in the pools
• Cameras (including cell-phones) used for recording pictures are not permitted in the changing rooms and only permitted outside in accordance with our photography policy.
• No hard balls in the pool (i.e. water-polo balls, rugby balls or soccer balls).
• No alcoholic beverages on the premises except if purchased and consumed at the café.
• Diving only permitted in deep end of the main lap pool.
• No climbing over walls (i.e. spa walls) to enter pools.
• No sitting or pushing down on the lane ropes.
• No standing/sitting on the island in the Lazy river.
• Enter all pools via the designated steps, beach access and handrail entry / exit points. (Excessive exercise in warm water can result in light headedness due to the body not being able to cool down.)

Hanmer Springs Thermal Pools Kids Pool Family Fun Splashing

Pool Alone Policy | School / Group Supervision Policy

Supervision of Children

“Children under the age of 8 will not be permitted in the water unless actively supervised by a responsible caregiver aged 16 years or over. Children under 5 years of age must be within arm’s reach of a caregiver aged 16 years or over.”
The following steps should be followed in the event of a child being left alone / inadequately supervised:
• Child should be removed from the water until their parent/caregiver is located, or if needed phoned if they are not at the facility.
• Child should be handed over to the person nominated by the Team Leader until parent/caregiver is located.
• If parents/caregivers cannot be contacted and a reasonable amount of time has passed the Police should be contacted by the Team Leader or Senior Management.
• In all circumstances, the child is not allowed to re-enter the water.
• Upon contacting the parents/caregivers, they are to be verbally advised of the Pool Alone Policy and the requirement upon them as caregiver. Also pass them a Pool Alone Policy Card.
If a caregiver is found in the facility they must have the policy explained to them so they are made aware of their responsibility as a caregiver. If they continue to disobey the policy, or refuse to actively supervise their under 8 or stay within arm’s reach of their under 5, the Team Leader needs to be involved. The Team Leader will then issue them with a warning as appropriate and if they continue to offend they will be asked to leave the facility.
At this point the Team Leader needs to engage management and follow correct procedures for removal from facility/trespass.

School / Group Supervision Policy
Schools and groups that visit the facility have a specific supervision policy they need to plan for and adhere to. This policy is given to each group that book prior to their arrival. For groups that arrive without booking, a copy of the policy will still be given to them and their responsibilities explained. They will also be asked to call ahead and book next time. All school groups attending the facility before entering the pools will attend a school group safety talk from a Lifeguard.

Buy Tickets

Magic Memories family

Mini Group Pass


Terms & Conditions:
 Must purchase online & show voucher upon thermal pools entry.
 Vouchers are on sale until 4pm Monday 17th June, unless sold out prior.
 Valid for one mini group pass (up to 2 adults & 3 children) to Hanmer Springs Thermal Pools.
 Valid for entry from Tuesday 4th June through and including Sunday 21st July 2019.
 No extensions will be given.
 No compensation will be payable if the purchaser is unable to use this voucher.
 Access to other rides or services is not included.
 Not valid with any other promotional offer of Hanmer Springs Thermal Pools & Spa.
 Multiple passes can be purchased.
 We are closed Christmas day.

Buy Now

Hanmer Springs Thermal Pools Spa Couple Pamper

Gift Vouchers

Gift Vouchers are dollar value vouchers good for exchange for products and services provided by Hanmer Springs Thermal Pools & Spa or Open Dated Travel Packages, such as Pamper Packages that have not been booked and do not have confirmed reservations.
Gift Vouchers cannot be exchanged for cash and are not refundable.
Gift Vouchers are valid for 6 months from the date of purchase.
Vouchers are valid only to the date shown on the vouchers. Vouchers cannot be redeemed beyond the expiry date.
Open Dated Travel Packages require reservations to be made prior to travel and amendments can be made up to 48 hours prior to scheduled arrival.

Buy Now
Buy Now

magic memories zoe

Annual Swim Pass

Terms and Conditions
• The Annual Swim Pass is for the use of the family or person named on the card only and is not transferable.
• *A ‘family’ consists of two adults and up to four dependent children 15 years and under, living at the same address.
• For the card to be valid a current photograph of the individual family members or person named on the card will be taken and stored digitally by Hanmer Springs Thermal Pools & Spa.
• By providing us with your email you are agreeing to allow Hanmer Springs Thermal Pools & Spa to send you special offers and updates from time to time.
• Misuse of the Annual Swim Pass will result in the card being revoked.
• The Annual Swim Pass is valid from 1st January 2019 until 31st of December 2019 for unlimited access.
• The Annual Swim Pass does not include waterslides or other facilities such as steam/sauna rooms, private pools

Buy Now

on Instagram

Stay Informed

Sign up to receive the Pools Plus Newsletter containing announcements, upcoming events, and exclusive offers for the Hanmer Springs Thermal Pools & Spa.

Treatment Finder

I want to search for...

Contact Us

Hanmer Springs Thermal Pools & Spa
42 Amuri Ave
Hanmer Springs
New Zealand

Email: info@hanmersprings.co.nz
Phone: +64 3 315 0000
Freephone: 0800 442 663

Open 7 days 10am - 9pm,
except Christmas Day.

Our weather report comes from