Is there wheelchair access to the pools and changing rooms?
Yes - we have good wheelchair access around the complex including a wheelchair ramp access on one pool and there are aqua chair/lifts available on many of the pools. Accessible changing rooms are available.
- Who took the photos at the Pools?
There is a BNZ bank located in the Hanmer Springs i-SITE Visitor Centre and is open from 10am to 2pm. There is also a 24 hr ATM machine located at the Four Square Supermarket on Conical Hill Road.
How do I get to the Thermal Pools if I don't have a car?
We have two different shuttle companies that run between Christchurch & Hanmer Springs. The Hanmer Springs i-SITE Visitor Centre can assist you with bookings for these. You can call them on 0064 3 315 0020 or email email@example.com
What is the distance from Christchurch?
Hanmer Springs is 90 minutes drive from Christchurch, 2 hours from Kaikoura and 3 hrs drive from Greymouth.
We do not offer accommodation onsite at the Hanmer Springs Thermal Pools & Spa.
For accommodation and further information contact the Hanmer Springs i-SITE Visitor Centre: phone 0064 3 315 0020 or email firstname.lastname@example.org or visit www.visithanmersprings.co.nz. - or go to Explore at the top of this page.
Other Activities in Hanmer Springs?
To find out what other activities are on in Hanmer Springs either:
What are the benefits of the water?
The thermal waters are full of minerals that can help your body repair and rejuvenate. Being in the water increases the flow of oxygen-rich blood throughout the body, nourishing vital organs and tissues. The increased temperature of the water can help stimulate your immune system. Mineral springs contain high amounts of negative ions, which help promote wonderful feelings of physical well-being.
Will the thermal water or Sulphur pools discolour my swimsuit?
No, although our thermal water is abrasive and long term exposure can cause wear. Thermal water will discolour jewellery so all jewellery should be removed before bathing.
Do you add any other chemicals such as chlorine into the pools?
Our Sulphur pools contain untreated thermal water, while our other pools contain either filtered and treated thermal water or treated freshwater. As part of the filtering and treatment process chlorine is added.
Are the Sulphur pools suitable for children under 2 years of age?
We suggest that children under 2 spend time in the cooler pools of the complex (up to 37 degrees). This does not include the Sulphur or hexagonal pools.
What temperature are the pools?
Fresh water lap pool: 28°
Family activity area (fresh water): 29°
3 Sulphur pools: 40-42°
9 open air Thermal pools: 33-40°
CLICK HERE to find out more.
I'm pregnant, is it safe to use the pools?
Care needs to be taken not to become overheated and keep regularly hydrated. We don't recommend the use of Sulphur or Hexagon pools due to their high temperature. If unsure please consult with your doctor or mid-wife.
Can I take my own food or picnic into the Thermal Pools?
Yes feel free to bring your own lunch or picnic with you. But you won't be able to bring your own BBQ and all drinks must be in unbreakable containers.
Alternatively an extensive menu is available on site at the Tea Kiosk. Please note no alcohol or glass can be brought into the complex.
Are there BBQ's available for us to use in the complex?
Sorry we don't have any BBQ's available in the complex for use.
What days are you open?
The Thermal Pools are open daily, even if it's raining! Check our website for opening hours.
We are even open every public holiday except Christmas Day when all our facilities are closed.
The Spa at Hanmer Springs, our massage and beauty facility, is open daily from 10am to 6pm.
Are there changing rooms? Do the changing rooms have showers?
Yes - there are separate female and male changing rooms.
There is also limited family changing rooms available (no showers).
Yes - there are showers available in each changing rooms at no additional cost.
Are there secure lockers at the Thermal Pools?
Yes - secure lockers are available on the complex.
Instructions on locker use are provided at the lockers.
Is there a price for students?
Sorry we don't have a separate price for students.
Rules for children under 5
Actively supervise children at all times.
Poolsafe requires all children under 8 years to be actively supervised at all times by a responsible caregiver.
Children under 5 years must be within arm's reach at all times.
Children 5-7 years must be in visual contact and close enough to give immediate assistance at all times.
A responsible caregiver is defined as someone aged 16 years or older.
What age is a senior?
A senior is 60 years and over.
What age is a child?
A child is 3-15 years old.
Does the admission include access to all the pools? and how long can I visit the Thermal Pools?
Yes. The only additional costs would be if you hired a private thermal pool.
Our entire outdoor complex is included in the price. This includes the 22 outdoor thermal pools & the 4 water slides.
You can stay in the complex for as long as you wish. If you would like to visit the pools twice in one day you should consider purchasing a return entry pass.
Group bookings need to be pre-arranged to receive entry discount. Also it allows us to have enough staff available and prepared for your group's arrival.
Do we need to make a booking for treatments ie facial, massage and/or body treatment?
We highly recommend bookings for any treatments at The Spa.
To make a booking you can contact The Spa at Hanmer Springs on phone: 0064 3 315 0029 or email: email@example.com
Do I need to book to use the Thermal Pools?
No you don't need to pre-book to use the pools unless you are wishing to use a Private Thermal Pool.
Booking a Private Thermal Pool can be done on arrival at reception, or by calling 0064 3 315 0000. There is a minimum 2 persons per booking and includes complimentary use of the outdoor pools.
Are towels included?
Towels are not included in the entrance price but can be hired. Cost - $5 hire plus a $10 refundable deposit.
Can I hire swimsuits or shorts?
Yes, they are available for hire. Swimsuits or shorts hire - $5 plus a $20 refundable deposit.
Car parking is available on the streets surrounding the Thermal Pools.
Alternatively you can leave your car at your accommodation as the pools are located within a 5-10 minute easy walk from most accommodation.
Where are the Thermal Pools?
The Hanmer Springs Thermal Pools & Spa is located on the corner of Jacks Pass Road & Amuri Avenue. Entrance to the complex is at 42 Amuri Avenue, Hanmer Springs.